Zendesk or Similar Administrator - Part Time Remote Job at Simple Solutions, Jacksonville, FL

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  • Simple Solutions
  • Jacksonville, FL

Job Description

Zendesk or Similar Administrator Part Time Remote

3 month project. Here is the brief overview of the project.

Strong Zendesk Administrator for a part time role 1020 hours/week

Qualifications

You have 510 years of Zendesk or similar administration experience with indepth knowledge of ticketing live channel support systems and API/App Integrations

You have 3 years of experience configuring and managing a phone IVR such as Five9

You have excellent communications analytical and teamwork skills

You have a proven ability to deal with ambiguity in a rapidly changing business environment resolve problems and offer impacting solutions

You have the ability to translate business requirements into technical deliverables

You have the ability to communicate vision strategy and statuses of projects to leadership and internal stakeholders

You have a Bachelors or Associate Degree in Business Management technology or a related field

A bonus if you have Zendesk app development & API Experience along with Zendesk certifications or similar

Responsibilities

As a Zendesk Administrator you will manage the Zendesk instance across multiple brands

You will help standardize and optimize configurations but also lead initiatives of integrations with other applications within the company

You will manage Zendesk instance for multiple brands and create a scalable platform

You will monitor performance of automation triggers and workflows within the Zendesk instance

You will monitor and use performance data to identify pain points and efficiency opportunities

You will maintain and manage the backlog of operational and functionality enhancement requests and work with internal stakeholders and vendors to ensure prioritization and alignment with the business

You will integrate additional apps and 3rd party systems as dictated by business needs

You will maintain subject matter expertise and historical documentation of Zendesk enhancements and releases

You will establish and maintain operating procedures for the administration of the platform that is consistent with overall company policies and guidelines

You will develop strategic initiatives within the Care organization to fully utilize our CRM platform to ensure process improvements enhanced member experience and drive continuous improvements

You will bring new uses and best practices from other companies to the organization to spur new ideas and ways to make the most of our platform


Sr Zendesk Administrator 3-6 month project. Here is the brief overview of the project. Qualifications You have 5+ years of Zendesk or similar administration experience with in-depth knowledge of ticketing, live channel support systems, and API/App Integrations You have 3+ years of experience configuring and managing a phone IVR, such as Five9 You have excellent communications, analytical and teamwork skills You have a proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions You have the ability to translate business requirements into technical deliverables You have the ability to communicate vision, strategy, and statuses of projects to leadership and internal stakeholders You have a Bachelors or Associate Degree in Business Management, technology or a related field A bonus if you have Zendesk app development & API Experience along with Zendesk certifications or similar Responsibilities As a Zendesk Administrator, you will manage the Zendesk instance across multiple brands You will help standardize and optimize configurations, but also lead initiatives of integrations with other applications within the company You will manage Zendesk instance for multiple brands and create a scalable platform You will monitor performance of automation, triggers, and workflows within the Zendesk instance You will monitor and use performance data to identify pain points and efficiency opportunities You will maintain and manage the backlog of operational and functionality enhancement requests and work with internal stakeholders and vendors to ensure prioritization and alignment with the business You will integrate additional apps and 3rd party systems as dictated by business needs You will maintain subject matter expertise and historical documentation of Zendesk enhancements and releases You will establish and maintain operating procedures for the administration of the platform that is consistent with overall company policies and guidelines You will develop strategic initiatives within the Care organization to fully utilize our CRM platform to ensure process improvements, enhanced member experience, and drive continuous improvements You will bring new uses and best practices from other companies to the organization to spur new ideas and ways to make the most of our platform

Job Tags

Full time, Part time, Remote job,

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