Job Description

Job Title: Virtual Flight Reservationist

Company: Escape Ensemble Consulting

Location: Remote

Job Description: Escape Ensemble Consulting is seeking a detail-oriented and customer-centric individual to join our team as a Virtual Flight Reservationist. In this role, you will be responsible for handling flight reservations, ensuring smooth bookings, and providing exceptional service to our clients.

Responsibilities:

1. Flight Booking: Process flight reservations accurately and efficiently, including ticket bookings, seat selections, upgrades, cancellations, and modifications, according to client preferences and specifications.

2. Booking Coordination: Coordinate bookings with airlines worldwide to secure the best available options for clients, considering factors such as price, schedule, airline preferences, and travel requirements.

3. Client Communication: Communicate with clients via phone, email, and live chat to assist with flight inquiries, provide travel recommendations, and address any questions or concerns promptly and professionally.

4. Price Comparison: Research and compare flight options from different airlines and booking platforms to ensure competitive pricing and value-added services for our clients.

5. Confirmation and Documentation: Confirm flight reservations with clients and airlines, providing detailed confirmation documents and instructions to ensure a smooth check-in process for clients.

6. Payment Processing: Process payments for flight reservations, collect deposits, and manage invoicing and billing in accordance with company policies and procedures.

7. Travel Assistance: Provide clients with essential information about their flights, including departure/arrival times, layovers, baggage allowances, and any additional services or requirements.

8. Problem Resolution: Handle any issues or concerns related to flight reservations, such as flight delays, cancellations, or changes, ensuring timely resolution and client satisfaction.

Benefits:

• Flexible remote work arrangement.
• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Travel perks and discounts on personal travel bookings.
• Supportive and collaborative team environment.

Qualifications:

• Previous experience in flight reservations, customer service, or a related field, preferably within the travel industry.
• Excellent communication and interpersonal skills, with the ability to interact with clients and airline representatives professionally and courteously.
• Strong organizational skills and attention to detail, with the ability to manage multiple reservations and priorities effectively.
• Proficiency in using reservation systems, booking platforms, and Microsoft Office Suite.
• Self-motivated and able to work independently in a remote environment.
• Knowledge of airline industry regulations, policies, and procedures.
• Ability to adapt to changing priorities and work effectively under pressure.

If you are passionate about travel and dedicated to providing exceptional service to clients, we invite you to join our team at Escape Ensemble Consulting as a Virtual Flight Reservationist. Apply now to embark on a rewarding career in the travel industry!

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