Virtual Customer Care Specialist Job at Escape Ensemble Consulting, Miami, FL

  • Escape Ensemble Consulting
  • Miami, FL

Job Description

Job Title: Virtual Customer Care Specialist

Company: Escape Ensemble Consulting

Location: Remote

About Us: Escape Ensemble Consulting is a leading travel agency committed to delivering exceptional service and unforgettable travel experiences for our clients. From luxury getaways to adventurous expeditions, we specialize in crafting customized travel itineraries tailored to the unique preferences of each traveler. Our team is dedicated to providing personalized support and ensuring every journey is seamless and memorable.

Job Description: Escape Ensemble Consulting is seeking a passionate and customer-focused individual to join our team as a Virtual Customer Care Specialist. In this role, you will be responsible for providing outstanding customer service and support to our clients throughout their travel journey.


  1. Client Interaction: Engage with clients via phone, email, and live chat to assist with inquiries, provide travel recommendations, and address any concerns or issues promptly and professionally.

  2. Booking Assistance: Assist clients with booking travel arrangements, including flights, accommodations, transportation, and excursions, ensuring accuracy and adherence to their preferences.

  3. Travel Support: Provide ongoing support to clients before, during, and after their trips, offering assistance with itinerary changes, travel documentation, and resolving any unforeseen issues or emergencies.

  4. Problem Resolution: Proactively identify and resolve client issues or complaints, demonstrating empathy and understanding while finding satisfactory resolutions to ensure a positive customer experience.

  5. Communication Liaison: Serve as a liaison between clients and other departments within the company, facilitating communication and collaboration to address client needs effectively.

  6. Feedback Collection: Gather feedback from clients about their travel experiences, soliciting suggestions for improvement and identifying areas where our services can be enhanced to better meet their needs.

  7. Documentation and Reporting: Maintain accurate records of client interactions, bookings, and resolutions in our customer relationship management (CRM) system. Generate reports as needed to track customer service metrics and trends.


  • Flexible remote work arrangement.
  • Competitive salary with opportunities for performance-based bonuses.
  • Comprehensive training and ongoing professional development.
  • Travel perks and discounts on personal travel bookings.
  • Supportive and collaborative team environment.


  • Previous experience in customer service or a related field, preferably in the travel industry.
  • Excellent communication skills, both verbal and written, with a strong ability to empathize and build rapport with clients.
  • Proficiency in using CRM systems and other relevant software applications.
  • Strong problem-solving skills and ability to remain calm and composed under pressure.
  • Detail-oriented with a commitment to providing high-quality service.
  • Ability to work independently and as part of a team in a remote environment.
  • Passion for travel and a genuine desire to create exceptional experiences for our clients.

If you are enthusiastic about travel and dedicated to delivering exceptional customer service, we invite you to join our team at Escape Ensemble Consulting as a Virtual Customer Care Specialist. Apply now to embark on a rewarding career in the travel industry!

Job Tags

Full time, Flexible hours,

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