Ticket Agents Job at Firma de Reclutamiento en PR, Puerto Rico

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  • Firma de Reclutamiento en PR
  • Puerto Rico

Job Description

Requirements:
  • Previous experience working in a travel agency as a ticket agent.
  • Must have experience in GDS systems such as SABRE.
  • Bilingual (Spanish and English).
  • Good verbal and written communication skills.
  • Proficiency of Microsoft Office: Word, Excel, and Outlook.
  • Ability to manage time and prioritize tasks.
Responsibilities:
  • Answer all phone calls promptly.
  • Assist customers by providing guidance regarding the trip packages with the designated zone.
  • Handle all reservation requests in a friendly, efficient, and prompt manner.
  • Creates, estimates, and reserves unique travel packages based on the client's interests and within the restrictions that the company offers.
  • Registers and updates bookings for your clients in the database.
  • Ensure that the company receives complete payment from the consumer.
  • Create receipts and invoices for your sales in the Client Base system.
  • Prepares and distributes your clients' vouchers or travel documents after payment is received.
  • Handle all travel-related issues, including disputes, complaints, cancellations, and refunds.
  • Issuance and reimbursement of airline tickets issued by the company.
  • Communicate airport rules and procedures to passengers before boarding their planes.

Employer with Equal Employment Opportunity. 

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