Job Description

Locals only or within 30-40 Miles

Hybrid role in Pensacola, FL(3 Days a week Onsite)
Need LinkedIn (With Picture) and candidates with same state DL only.

Responsibilities:

• Research, gather, and synthesize data to present conclusions and recommendations to team members, service partners, and management
• Interview engineers and/or subject matter experts to obtain workflow, processes, or other technical information
• Design, develop, and implement technical documents, including electronic training, user manuals, tutorials, and knowledge checks
• Provide timely responses and outcomes to operator inquiries posted in IM
• Respond to email in a timely manner; keep customers accurately informed and maintain detailed work notes
• Work collaboratively with support teams and management to implement process improvements
• Provide a Quality Assurance function for the team by reviewing work of others to ensure consistency, accuracy, and timeliness of service
• Lead small projects; serve as team spokesperson in project meetings
• Perform other duties as assigned

Qualifications (Required)

• Excellent written communication skills with a keen eye for detail
• Experience in developing technical documentation
• Fluency with industry-standard technical summary and reporting techniques
• Proven ability to quickly learn and understand complex subject matter
• Advanced skill presenting information, findings, conclusions, and alternatives clearly and concisely
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced time-management and problem-solving skills; ability to complete administrative responsibilities accurately and on time
• Possess a can-do attitude for providing excellent customer service, with a mindset that demonstrates patience and persistence
• Expert proficiency with MS Office Suite
• Experience creating/editing presentations using software or other types of material/media
• Advanced skill working with all levels of peers, stakeholders, and management

Qualifications (Desired)

• Experience maintaining SharePoint applications/pages
• Experience using OneNote
• Familiarity with ServiceNow
• Experience using SnagIt, Articulate 360, or similar instructional design tools

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 91159384
• Position Id: 2024-1621

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