Job Description

Job Location: Available to work On-Site, Albany, NY.

Note : 10 + yrs. experience

Job Description:

This position provides high level technical support across all Exchange platforms, including on-premises and Cloud environments. This service includes, but is not limited to:

• Design, build and maintain the on-premises Exchange servers.
• Ensure email flow to and from the cloud environment
• Work with other agencies in support of their email flow when utilizing SMTP gateway
• Maintain Enterprise List Serv service offering
• Maintain Zix service offering

Duties

• Design, build, maintain and troubleshoot existing environment which is a large tenant in the Microsoft Office 365 government cloud in hybrid mode with an on-premises Exchange environment in a resource forest model, and other disciplines such as Active Directory, desktop, web and mobile clients.
• Provide technical support to users and technical specialists, including off hours and On-Call support.
• Support existing Microsoft Office 365 compliance controls such as DLP and RMS.
• Respond to incidents, service requests and problem tickets, analyze and resolve complex technical problems as they arise, both in the on premises Exchange environment and in the Office 365 tenant.
• Configure and troubleshoot Exchange Online Protection (EOP) as well as Defender.
• Install, configure, administer, report on and monitor Microsoft Exchange systems and objects within the system using Exchange tools, PowerShell and monitoring tools including but not limited to SCOM (System Center Operations Manager), and Splunk.
• Install, configure, administer and monitor Exchange Active Sync services and provide assistance with mobile devices. 
• Scheduling, planning, and performing system upgrades, including testing, rollback procedures and risk analysis for email and all related services.
• Setup, create and maintain agency domains. Including migrating user/data from other domains to new ones as needs change. Work with other resolver groups as projects arise. Troubleshoot/Modify these domain dns records as problems arise or new needs are presented.
• Maintain current listserv environment - includes users as well as distribution lists. Troubleshoot as needed.
• Communicate through both verbal and written means, develop and maintain productive working relationships within and across organizational boundaries

Requirements

Skills Set:

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