People Management
-Leads by example and demonstrates the importance of treating every team member and guest with respect
- Assists the Restaurant Manager in recruitment and retention strategies
- Reacts immediately to issues requiring attention during the shift
-Provides ongoing, specific direction to team members
-Encourages an exciting and fun work environment while motivating team members to meet goals
-Trains, orientates and monitors new team members, using PTS and feedback binder
- Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
Hospitality Management
-Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members
- Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
-Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
-Assists in the running of company-wide incentive programs
Operations Management
-Displays knowledge of and works in compliance with applicable legislation
-Complies with and enforces all Tim Hortons operating standards
- Ensures that all product and packaging is properly merchandised and stocked
- Responsible for shift cash procedures
-Maintains operational efficiency through use of positioning charts
-supervises team members to ensure primary and secondary duties are completed
- Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
- Keeps current on all new information on Portal or available through Townhall meetings
- Assists the Restaurant Manager in driving sales and transactions during their shift
- Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
- Escalates to management any issues and or problems
Health & Safety
- Works in compliance with the occupational health and safety legislation
- Knows, understands and follows safe work practices and procedures
- Uses or wears personal protective equipment or clothing as required
- Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
-Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents
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