Salesforce Administrator | Harvard University Faculty of Arts and Sciences Job at Harvard University Faculty of Arts and Sciences, Cambridge, MA

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  • Harvard University Faculty of Arts and Sciences
  • Cambridge, MA

Job Description

Position Description

The Salesforce Administrator is responsible for supporting the configuration, security and operations of Harvard Division of Continuing Education's (DCE) instances of Salesforce products and connected applications. The incumbent will ensure the Salesforce platform is effective in meeting business needs and is scalable across the institution. The Salesforce Administrator will take a supporting role in the interaction between the customer (internal) and various technical teams.

Duties and Responsibilities include:

  • Maintains Salesforce Platform system configuration, data maintenance, security, data visibility & access, user functionality, documentation, reporting, and declarative automation tools while adhering to Salesforce Administration/Development best practices. Adheres to Agile Project Management principles and techniques.

  • Supports end-user solutions on the Salesforce Platform that utilize declarative automation tools (Lightning Visual Flow, Process Builder, Workflow rules, OmniStudio).

  • Collaborates with other Salesforce Platform Solution team members to support the design and development of Salesforce business processes that deliver value to end-user functionality.

  • Implements standard and custom Salesforce Platform solutions that utilize core Salesforce Student Information System (SIS) and/or Harvard data.

  • Manages integrated applications & installed packages, including but not limited to TargetX, Form Assembly, Vonage, Blackthorn, SSH (Student Success Hub), Service Cloud, Live Agent, Knowledge Base, OmniStudio and Education Cloud features.

  • Creates and maintains relevant training materials and user documentation for effective Salesforce onboarding and adoption. Communicates new Salesforce releases and functionality.

  • Provides regular onsite or remote training for DCE users and supports DCE's Salesforce user group.

  • Recommend and inform users as new features become available for useful Business Operations.

  • Creates reports and dashboards using standard & custom report types. Ensures users are appropriately leveraging the correct reports for data needs.

  • Seeks continuous learning opportunities to keep abreast of the latest Salesforce functionality.

  • Maintains relationships with Salesforce peer institutions and actively contributes to the Higher Education Salesforce platform eco-system.

Basic Qualifications

  • Minimum of two years' post-secondary education or relevant work experience

Additional Qualifications and Skills

  • Bachelor's degree in business or related field

  • 5-10 years of related work experience

  • Salesforce Administrator certification or equivalent

  • Strong business analysis and functional experience, including requirements gathering, creating and deploying solutions to end users

  • Understanding of platform configuration and how changes can affect system operation

  • Demonstrated ability to understand custom applications, objects, formula fields, workflow automations and custom views on the Salesforce platform

  • Ability to prioritize and handle multiple projects simultaneously

  • Demonstrate strong organization, and communication skills

  • Confidence in managing large amounts of data with related objects and functions

  • Strong sense of customer focus, both internal and external

  • Motivation to learn and continue to develop professional talents and skills

  • Platform App Developer certification

  • Advanced Salesforce Administration certification

  • Administration of Salesforce Communities

  • Experience administering a single instance of Salesforce across multiple departments at a Higher Education institution

  • Understanding of data governance at an organizational level

Working Conditions

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

  • A cover letter is strongly encouraged.
  • We will not provide visa sponsorship for this position.
  • All formal offers will be made by FAS Human Resources.

Benefits

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Job Tags

Work experience placement, Remote job,

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