Job Description

Title: Service Designer

Pay Rate: $105/hr

Job Type: 2+ month contract (Nov 2024)

Part-time, 20 hrs/week

Location: New York, NY 10010 (100% Remote)

Job Code: JPC-10460/33740643

Tekberry is looking for a highly qualified and motivated Designer to work with our client, a top-tier identity cloud software and web services company. As a W2 employee you will have access to health benefits. Benefits include health, dental, and vision (eligible on the 1st of the month following your start date).

Job Brief:

Our company is growing and scaling our integrations to cover the top critical apps for the industry. To do that, we need to grow our partnerships with ISVs, or Independent Service Vendors, to help build those integrations. ISVs are software producers, like Atlassian, Slack, VMware, and more, who want to integrate the company's SSO and other integration types into their software product.

Today, there's an opportunity to build out more support and incentives for ISVs' partnership with us, and we're hoping to create a program that addresses this. Currently, our team has been mapping out the ideal journey for ISVs, creating tiered incentives, improving the flow to submit integrations, building out marketing pages on our .com, and understanding where in the journey we need to improve for ISVs.

All these initiatives would benefit from a system lens to understand the holistic journey and coordinate the efforts happening across the teams. We want to create a common language within the company about how we create for and speak to ISVs.

Project Goals:

• An end to end ISV service journey map, working closely with our cross functional team of stakeholders and best practices from other programs
• Proposals for how to improve the journey in short, medium, and long term phases, as well as managing and supporting the execution of those projects
• Recommendations for how to improve our developer docs and other artifacts that support our ISV ecosystem, such as marketing pages, program guides, product enhancements, and more as the project evolves
• Facilitating and guiding research activities as needed to understand and test artifacts with ISVs
• Design and facilitate co-creation design workshops as well as align stakeholders with varying seniority on developing the best services and artifacts for our customers
• Represent your work in the form of compelling stories that motivate others to solve complex needs with your insights

Skills:

• You have experience leading cross-discipline teams and exemplify strong leadership.
• You have multiple tools to help map out user journeys and end to end experiences.
• You have a track record of building strong relationships with stakeholders and customers.
• You are passionate about solving complex problems, crafting and sharing product and design UX principles to help teams deliver cohesive user experiences.
• You're comfortable (and excited by!) presenting and working closely with senior level stakeholders and leadership.
• You have a history of effective communication with all levels of management and company personnel
• You're able to plan, prioritize and organize effectively and independently
• You have effective decision making and problem solving capabilities while working with constraints
• Nice to haves
  • Ability to facilitate cross-discipline research to drive clarity and decision making
  • Experience working with ISVs or a Saas company

We need hard working, reliable employees. Tekberry offers a $100 reward for referrals!

Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

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