Job Description

National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC has been ranked in ComputerWorld’s Best Places to Work survey for twenty consecutive years and we are looking for qualified individuals to join our Team.

We are looking for a Network Specialist to help design, implement, maintain and support NISC member networks. This position will be part of the Networking Infrastructure team that is responsible for designing and developing scalable, maintainable, and highly available network architectures for NISC member owners. Day-to-day responsibilities would include working with LAN/WAN infrastructure, firewall technologies and wireless technologies.

Essential Duties:   

• Provide installation, support, and maintenance of general internal and Member network infrastructure 
• Troubleshoot and resolve general network hardware and network related problems
• Provide superior customer support to internal and external customers
• Support customers in all aspects of networking including troubleshooting, training, and ongoing support 
• Monitor availability, performance, and security of network systems
• Create change requests (CRs) and follow up on resolution
• Perform research of general technical problems, resolve issues, and verify changes or enhancements
• Deliver installation and support of Member networking infrastructure
• Participate in the staging, installation, configuration, and training for customer equipment both onsite and remotely
• Provide support to Members via NISC ACD (Automated Call Distribution), Service Center ticketing system and email
• Participate in creating and maintaining technical documentation, including inventories of hardware, software, and network mapping
• Participate in developing and delivering training
• Perform work duties outside of regular business hours, on an as needed basis, including a rotating after-hours on-call schedule, to meet internal and/or customer needs.
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned.

Knowledge, Skills & Abilities Preferred:  

• 3+ years of related experience preferred
• Moderate level knowledge of Linux and Windows operating systems
• Working level knowledge of virtual infrastructure
• Working level knowledge of setup and support of TCP/IP networks
• Basic level ability to demonstrate initiative and accountability. 
• Basic verbal and written communication skills
• Basic level presentation and training skills
• Excellent telephone etiquette and an ability to deal effectively with Members/customers
• Moderate level research and problem-solving skills
• Moderate level ability to organize and prioritize
• Moderate level ability to be positive in the workplace.
• Moderate level ability to demonstrate professionalism.
• Moderate level ability to troubleshoot. 
• Ability to travel as often as necessary to meet the goals and objectives of the position

NISC’s Shared Values & Competencies:  

• Integrity – We are committed to doing the right thing – always.
• Relationships – We are committed to building and preserving lasting relationships.
• Innovation – We promote the spirit of creativity and champion new ideas.
• Teamwork – We exemplify the cooperative spirit by working together.
• Empowerment – We believe individuals have the power to make a difference.
• Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

Education Preferred:

• Associate’s degree in a technology related field

Other Qualifications/Certifications Preferred:  

• Industry recognized certification such as CCNA, Linux, or Network+ preferred
• Experience with Network Switching infrastructure, Wireless infrastructure, and firewalls is desired

Minimum Physical Requirements:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. 

Disclaimer:  

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

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