G/R19685P
Working Title:Mystery Shopper
Department:Auxiliary Dining Admin
About the University of Georgia:Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
Employment Type:Employee
Advertised Salary:$17.00/hr
Anticipated Start Date:11/04/2022
Posting Date:10/28/2022
Open Until Filled:Yes
Location of Vacancy:Athens Area
EOO Statement:The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement:The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Duties/Responsibilities:Goes to assigned locations in a customer role while interacting with staff; Observes products or services.
Percentage of time:25
Duties/Responsibilities:Asks questions about a specific product(s); Takes detailed notes about the shop to ensure accurate reporting.
Percentage of time:25
Duties/Responsibilities:Creates and submits professional reports in a timely manner; Follows instructions and guidelines given by the program.
Percentage of time:25
Duties/Responsibilities:Performs additional shops as assigned by the program manager; Communicates with the program manager if shopping assignments cannot be completed so that the shops can be re-scheduled or re-assigned.
Percentage of time:25
Classification Title:Student Assistant
FLSA:Non-Exempt
FTE:0.47
Position Summary:This position will perform mystery shops for Dining Services to evaluate current offerings, customer service levels, and quality for various units within Dining Services operating units. Attention to detail and the ability to professionally summarize/communicate the completed shop through online reporting. Shop assignments and online reporting need to be completed in a timely manner and as described in the program guidelines.
Relevant/Preferred Education, Experience, Licensure, Certification in Position:High School / GED; Good observation and communication skills; Ability to access and submit reports via online reporting.
Physical Demands:Walking, Standing, Use a computer or internet connected device to compose and submit reports, Observation and communication skills. Work could be performed in areas that are noisy or hot. Driving as needed to perform job duties.
Is this a Position of Trust?:No
Does this position have operation, access, or control of financial resources? :No
Does this position require a P-Card? :No
Is having a P-Card an essential function of this position? :No
Is driving a requirement of this position?:Yes
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:Yes
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):No
Background Investigation Policy:Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Contact Details:For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:Tracy Winters
Recruitment Contact Email:thelbing@uga.edu
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