Job Description

Full job description

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
The Manager, Sales Development will lead a team of 5 or more Sales Development Coaches to drive sales attribution and appointment setting execution. This leader will be accountable for realizing the full potential of SDR operational efficiencies, productivity, and T-Mobile Brand Experience. Leader will ensure that assigned teams are executing on Sales Development Program KPI's and Program Benchmarks and is focused on continuous improvement of growing TFB sales impact and the sales appointment experience. This position is a key contributor to TFB's sales results as well as drives performance with our Sales Teams, and driving accountability that results in increased sales, as well as reduced selling expenses. This individual will play a key role in sales as well as driving channel KPIs; appointments set, conversion rate, and sales opportunities.

Job Responsibilities :

• Is responsible to drive sales as well as appointments for one or more call centers, manages frequent and timely business reviews, implements course corrections to achieve established goals, and focuses on continuous optimization of the business.
• Analyze sales activity data to understand trends, forecast and make programmatic changes. Manages team of Coaches responsible for leading SDR’s driving appointments and sales nationally.
• Fosters professional development of others through coaching and feedback on results. Identifies and provides feedback surrounding performance issues.
• Executes the Sales Development Strategy and ensures consistency across all internal sales teams.
• Partners with Sales, Marketing, Care and Learning & Development Teams to provide clear communications to field teams regarding sales strategies, and positioning of products and services.
• Provides vision and strategic direction for the channel and ensures that field sales representatives are informed and embody the T-Mobile brand in all customer interactions. Identifies strategic opportunities and develops clear and compelling case for action.

Education :

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)

Work Experience :

• 4-7 years Sales and operational experience in a sales organization with a top company and strong culture. (Required)

Knowledge, Skills and Abilities :

• Business Sales ()
• Sales Management ()
• Sales Operations ()
• Customer Service ()
• People Management ()
• Negotiation ()
• Communication ()
• Microsoft Office ()

Licenses and Certifications :

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No):Yes



DOT Regulated :
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.


T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.


Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Job Tags

Holiday work, Full time, Temporary work, Part time, Work experience placement, Local area, Flexible hours,

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