Job Description

Digital Media Management (DMM), a Keywords Studios company, is a full-service social media agency that specializes in 360 campaigns for the entertainment, games, and consumer brands industries. DMM creates groundbreaking social-first campaigns rooted in innovative strategy, and provides clients with community management, creative, video production, influencer, talent, and performance marketing capabilities.

We are seeking an experienced IT Manager to join our Los Angeles based team. The IT Manager will lend support to all users with any issues that arise as well as being the central point for the coordination, management, and execution of all IT-related matters for the entire agency. This position is required to be onsite full-time.

Your Impact 

• Manage technology operations and evaluate them according to company goals 

• Manage IT policies and systems to support the implementation of strategies set by upper management 

• Analyze business requirements to determine technology needs 

• Offer user support for primary Mac operating system functions, Google G Suite, Microsoft Office Software, Adobe Creative Suite, and internet browsers such as Chrome, Firefox and Safari. 

• Troubleshoot IT related issues across the company 

• Manage servers and storage management at our production facility 

• Spyware / Anti-virus monitoring, virus removal and data recovery 

• Ensure compliance with data protection policies and best practices 

• Continuously make process improvements while simultaneously researching and proposing technology solutions to address business needs. 

• Maintain security for secure assets and provide recommendations on how to properly update as we grow as a company.

• Troubleshoot network issues, maintain and update equipment (routers, firewall, server) 

• Coordinate services between current vendors and outside contractors, and provide oversight for services such as vulnerability and penetration tests. 

Requirements

Your Experience 

• 5+ years of relevant technical experience including Help Desk, Systems Implementation, Troubleshooting, IT Vendor Management, etc. 

• Knowledgeable on apple products and machines 

• Experience with data protection, management and compliance 

• Excellent time and project management skills 

Benefits

The salary range for this role is $80,000-$95,000 and is based on experience, responsibilities of the position, subject matter expertise and is location specific.

We also know how important benefits are to your overall compensation package and take them seriously. Work/life balance, health insurance, DEI and training are all an important part of the DMM DNA. (Benefits are dependent on eligibility.) 

Benefits: 

• DMM pays 100% of the cost for employee medical, dental, and vision premiums, as well as covers 40% of dependent premium costs.

• Employer paid life insurance

• A tax-advantaged health savings account (HSA) 

• A 401(k) plan that provides employees with automatic enrollment at 3% of your salary with a full employer match of your first 3% contribution, all fully vested

• Paid family leave 

Work/Life Balance: 

• Open PTO: DMM offers unlimited vacation, 10 sick days & 5 mental health days 

• DMM Fridays: Employees have the opportunity to sign off early and kick-start their weekends at 2pm on Fridays 

DEI:

• DMM offers DEI specific training focused on preventing discrimination and harassment in the workplace 

• ERGs focusing on diverse perspectives across DMM to promote diversity, inclusion, and shared experiences

• Generous donation match to non-profits of interest to our employees 

Training:

• Extensive onboarding that includes working with multiple departments to learn the DMM way 

• Frequent trainings on the latest tools and trends and how to optimize them for our clients right, no glass ceiling and room to learn. 

Digital Media Management is an equal opportunity employer. We work together to create a space that fosters diversity and inclusion across race, color, gender, sexual orientation, gender identity/expression, disability, age, national origin, and veteran status. Our diversity strategy is simple: grow a team of creative, innovative, passionate people from varied backgrounds to produce best-in-class digital campaigns. 

Role Information: EN

Studio: DMM

Location: Americas, United States, Los Angeles

Area of Work: IT & Infosec

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, In-Office

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