Job Description

About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey

Short Description

1. Demonstrates institutional knowledge of clinical/financial systems
2. Has the ability to troubleshoot system issues
3. Ability to develop user manuals, policies/procedures and reference materials that are clinically relevant
4. Design, develop, implement and assess informatics skill based learning for clinicians and staff
5. Works with administrative departments and IT security to enable applications for user provisioning
6. Design, develop and update clinical training curriculum includes but not limited to classroom, individual, computer based modules
7. Support design, coordination and delivery of new hire training programs
8. Set up and populate electronic training environment
9. Participates in the system testing for new functionality and system upgrades
10. Demonstrates knowledge of adult education principles
11. Conducts needs assessments, program evaluations and end user proficiency tests
12. Prepares class rosters
13. Maintains associated record keeping documents
14. Proactively maintains and develops and continuously updates training materials for various training sessions (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions)
15. Ability to conduct classroom style training for users
16. Ability to conduct one-on-one training sessions with users as needed
17. Conduct observations of users in their environment to identify areas for improvement and suggestions for workflow redesign
18. Maintain knowledge of Cooper’s standard configurations and clinic specific templates and customization;
19. Provide onsite training and issue resolution support at all locations
20. Serve as resource to helpdesk staff in ticket resolution
21. Provide user interface support for new EHR implementations
22. Assist with coordinating requests by end user for system modifications and enhancements
23. Maintain an issue knowledgebase to document specific training issues related to the application
24. Ability to work with minimal supervision and maximum accountability
25. Exceptional communications abilities both orally and in writing with all levels of clinical, administrative, and support staff
26. Conceptual and practical understanding of various training techniques for users with various learning styles
27. Ability to customize and configure Clinical systems to support clinic workflow and clinical best practices
28. Ability to evaluate and analyze Clinical systems features and functionality for problem resolution
29. Excellent written, analytical, and verbal communication skills
30. Ability to maintain a flexible schedule that will include some evening and weekend hours
31. Ability to document workflow design and identify areas for improvement
32. Knowledge of industry best practices related to patient flow
33. Demonstrate strong skills with industry standard tools related to training
34. Perform other duties within the scope of this position as assigned
35. Demonstrate requirements gathering skills
36. Serve as a liaison between end users, subject matter experts and technical support
37. Develop and maintain all policy and procedure related documentation
38. Participates as IT representative on committees and task forces as needed
39. Perform on-call duties as assigned
40. Perform other duties as assigned
41. Demonstrates sound and logical problem-solving abilities
42. Self-motivated to identify and resolve issues, and in advancing personal knowledge
43. Demonstrates strong organizational core values

Experience Required

2-4 years

3 years’ experience in training, Information Technology, Healthcare Operations, or 1 to 2 years as super user or trainer for EMR/EHR deployments. 

Education Requirements

HS required

Bachelors preferred

License/Certification Requirements

EPIC TRAINING Certification desired. If an instructional designer does not yet have an Epic certification or proficiency for the module they teach, they will obtain it within a year of taking on responsibility for that module.   They will maintain this certification unless it is determined by management that certification in this module is no longer required.

Special Requirements

Proficiency in Microsoft Word, Excel, PowerPoint 
Instructor-led classroom training &/or experience in other training delivery modes:

Job Tags

Full time, Flexible hours, Afternoon shift,

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