Job Description

Black Diamond Experts is a proud and growing local Utah based residential service company. Our strengths are Electrical, Plumbing, and HVAC. Our goal is to continue dominating Utah's market by servicing the Wasatch Front and St. George while maintaining a happy and loyal customer base. Our priority is taking care of our employees who are our biggest assets.

The HVAC Service Manager will oversee the day-to-day operations of the HVAC service department, ensuring high-quality service delivery, efficient operations, and customer satisfaction. 

WHAT ARE WE LOOKING FOR?

• Coaching and managing your team of Service technicians to achieve the expected key performance indicators, including sales conversion, average sales, and sales per hour.
• Experience with managing a team of 10-20 technicians.
• Fiercely train our sales and service technicians with respect to best sales practices using proven techniques for a high-performing sales department, including presenting options, tech generated leads (TGL's), maintenance to monetization on Service & Maintenance, etc. 
• Minimum department meetings of 1x per week regarding key performance indicators.
• Build a positive, can-do culture to go above and beyond the expectations of our customers and to maintain a solid reputation in the community.
• Assisting our recruiting team in interviewing and identifying the best candidates to fulfill open positions.
• Comfortable with Service Titan (preferred) and learn to utilize its data and reporting to effectively monitor staff performance on a per job basis.
• Other tasks and responsibilities as required to maintain efficient department operations.

WHAT YOU'LL BRING

• Strong leadership skills
• Understanding of advanced principles of air conditioning, refrigeration, and heating.
• Proficient in reading schematics and work plans.
• Valid HVAC certification and driver's license.
• Knowledge of Service Titan (Preferred)
• 4+ years of prior Service Technician experience

WHAT WE HAVE TO OFFER YOU!

• Top Wages
• Paid Training
• Tuition Assistance for RMGA and EPA certifications
• Take Home Company Vehicle & Gas 
• Laundered Uniforms Supplied
• 100% Paid Employee Health Plan
• Family Health Plan Contribution
• 100% Paid Employee Dental Plan
• Vision, and Life insurance options are available
• 401k + Contribution
• Paid Time Off, Holiday Pay, and Voluntary Time Off

Black Diamond Experts has over a decade of experience and a generation of loyal customers. We are committed to superior quality work. If you want to be a part of our successful team and are ready to be a hero, let's chat.

*Regrettably, only those chosen for an interview will be contacted*

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