Executive Director Job at Chick-fil-A, Denver, CO

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  • Chick-fil-A
  • Denver, CO

Job Description

Executive Director Job Description

Chick-fil-A Tamarac Square

2024

Description:

The Executive Director supports the business by owning every aspect of the organization. The

purpose of this role is to build a thriving business that performs at a high level and impacts the

community in a positive way. This individual will be responsible for creating and implementing

the yearly strategy, effectively leading the Director Team to achieve results, and partnering with

the Owner/Operator to build a culture that aligns with Chick-fil-A standards. We are looking for

an individual who has business and leadership experience, is strategic, able to manage conflict,

and has a passion for caring for their team, customers, and community.

People Development Responsibilities:

● Oversees the hiring process of new Team Members and Leaders

● Set team goals, share the score visually, and celebrate the wins

● Identify potential leaders and help them grow both operationally and relationally

● Communicate effectively, share ideas, and take a positive approach to all situations

● Create a positive culture that aligns with the Tamarac Square culture commitment

● Hold managers accountable to holding team members accountable to all policy

standards, for example timeliness, hygiene, cell phones, uniforms, etc.

● Collaborate with the Director team to ensure all team members are trained and

developed appropriately

● Provide both formal and informal feedback to team members and leaders on an ongoing

basis

● Ensure disciplinary action is given fairly and consistently

Quality & Customer Experience Responsibilities:

● Ensure we are executing proper procedures in order taking, hospitality behaviors, speed

of service order accuracy.

● Protect the customer experience by ensuring packaging, food presentation and quality

exceeds Chick-fil-A standards

● Ensure the team consistently and systematically meets cleanliness standards

● Use Chick-fil-A reports and metrics to ensure consistency, quality of products, behaviors

and address areas of improvement immediately

● Maintain a culture of Food Safety

● Maintain a clean and organized environment

● Collaborate with Kitchen Director to ensure restaurant inventory is organized properly

● Partner with Training Director to execute training for roll-out of new products

● Assess current systems and implement ideas for improvement

Sales & Brand Growth Responsibilities:

● Ensure speed of service and quality of food to retain customers

● Work with the catering and marketing team on execution of catering orders

● Collaborate with leadership on suggestive selling behaviors with FOH team members,

including upselling, new menu items, etc.

Financial Stewardship Responsibilities:

● Labor Scheduling - own labor percentage and productivity

● Food cost - own food cost percentage and waste management

● Ensure FOH equipment maintenance is completed, become familiar with process for

restoring damaged equipment

● Execute Chick-fil-A LEAN practices in all areas, encouraging continuous improvement

● Engage with everyone at every level

Operational Expectations:

● Approximately 20 hours on the floor supporting the shift leader and developing

relationships with the team/coaching the team

● Approximately 15-20 hours of office time as needed

● Availability to assist with emergencies when necessary

● Developing deep relationships with the team and leaders to allow for development

● Overall understanding of business operations

● Demonstrates business acumen to make appropriate decisions quickly

● Ability to work with a team to accomplish goals

● Deep understanding of the Front of House operations, systems and processes that

make the business run

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Tags

Full time, Immediate start, Shift work,

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