Job Description

Lucky13 Hospitality Group is looking for a talented Event Coordinator. The ideal candidate has prior experience in hospitality, event management, and coordination. They possess excellent customer service skills, are self-motivated, and willing to take initiative.

The Event Coordinator will be responsible for booking events for Bamboo Club, Lost Never Found and pop-ups including Charm’d Bar, Santa Baby, and Nightmare on Clark Street.

We're looking for someone organized and self-motivated to plan and book these events. You'll be responsible for Private Event Planning and Restaurant Programming.

The ideal candidate has a positive attitude, great communication and writing skills, and loves working with people. They should be detail-oriented, results-driven, consistent, organized, and a reliable team player. A strong background in customer service is a must. We are looking for someone who is flexible and enjoys balancing their time between working on a computer, talking to guests on the phone, and being in the restaurant. They should spot potential problems early and come up with clear solutions. Our ideal candidate values creating a great customer experience to ensure our guests have a fantastic time at our venues.

JOB RESPONSIBILITIES

• Answer phones and respond to voicemails, emails, and inquiries within 24 business hours while maintaining communication with potential clients.
• Collaborate with clients to understand their event needs and preferences, ensuring exceptional service and client satisfaction.
• Fully utilize Tripleseat events software for party bookings. This includes but is not limited to fielding leads through email and by phone, managing events calendar, creating BEOs (Banquet Event Orders), securing payment and documenting all correspondence within the software notes.
• Manage the general Google calendar in addition to the Tripleseat calendar, including bar crawl events, specials, and promotions.
• Conduct venue walk-through appointments for 2 locations, located 1 block apart.
• Serve as the point of contact for our events department, working closely with the Director of Operations, Director of Marketing, General Managers, and Executive Chefs.
• Planning and coordinating the restaurant's weekly programming, such as Trivia, Paint & Sip, Cocktail Classes, Drag Brunch, and more.
• Hold weekly meetings with managers to present the weekly party & programming agenda along with relevant BEOs.
• Attend and facilitate events alongside management teams to ensure smooth execution and address any issues that come up.
• Thrive in a commission-based environment, demonstrating a relentless drive to achieve and exceed sales targets.
• Review sales performance metrics, generate reports, and collaborate on sales goals with the management team.
• Submit weekly party reports to the Director of Operations and log party revenues into Toast software.
• Collaborate with the Director of Marketing to promote programming effectively and achieve sales goals.
• Provide administrative assistance to the Director of Operations Director of Marketing as needed (less than 4 hours per week).
• Participate in bi-annual reviews to address goals, responsibilities, and areas for growth.

Required Experience

• Previous restaurant or hospitality experience; a passion for events and sales experience is necessary
• 2 years of relevant event experience.
• Familiarity with reservation and booking platforms (e.g., OpenTable, EventBrite) and experience with Tripleseat Event Software or similar events software is preferred.
• Strong people skills and ability to maintain excellent customer service relations.
• Attention to detail and strong administrative, time, and project management skills for managing party and programming details
• Excellent organizational skills with the ability to establish priorities in a fast-paced environment with minimal direction.
• Self-starter able to problem-solve and work in a small office setting, taking on various tasks as needed and crossing over into other positions when asked.
• Willingness to work varied hours and days based on business needs. Must be able to work onsite 5 days per week.
• Works well independently but also values collaboration.

Schedule

• Tuesday-Friday: 10am-6pm, Saturday: 11am-7pm. Sunday-Monday: Off
• This is an in-person role.

Dress Code

• During office hours, casual attire is encouraged. When you are on the restaurant floor and interacting with staff and customers, we ask that you dress in business casual.

Compensation Details

• Compensation: $50,000 Salary + 3% Party Commission
• Benefits & Perks: Health Insurance, Paid Time Off (there are calendar restrictions), & Dining Discounts

Job Type: Full-time, in-person

Pay: $50,000.00 - $55,000.00 per year

Education:

• Bachelor's (Required)

Experience:

• Events management/planning: 2 years (Required)
• Customer service: 1 year (Required)
• Restaurant: 1 year (Required)

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