Collector - Bilingual Job at Drive Now / Auto Masters, Nashville, TN

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  • Drive Now / Auto Masters
  • Nashville, TN

Job Description

Collector - Bilingual Description of the role: We are seeking a Bilingual Collector to join our team at Drive Now / Auto Masters. As a Collector, you will be responsible for contacting customers to collect payments for overdue accounts. You will utilize your excellent communication skills to negotiate payment arrangements, resolve customer complaints, and provide exceptional customer service. Fluency in both English and Spanish is required for this position. Responsibilities:

  • Contact customers via phone, email, and mail to collect outstanding payments
  • Negotiate payment arrangements and establish repayment plans
  • Resolve customer disputes or discrepancies in a professional and timely manner
  • Update customer records and payment information in our database
  • Follow up with customers on late or missed payments
  • Provide exceptional customer service and address any customer inquiries or concerns
Requirements:
  • Fluency in both English and Spanish
  • Prior experience in collections or a similar role
  • Strong negotiation and communication skills
  • Ability to handle difficult customer interactions with empathy and professionalism
  • Detail-oriented with excellent organizational skills
  • Proficient in using collection software and Microsoft Office
  • High school diploma or equivalent
Benefits: Drive Now / Auto Masters offers competitive compensation of $0 per null. Additional benefits include:
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid vacation and sick leave
  • Employee discounts on vehicles and services
About the Company: Drive Now / Auto Masters is a leading automotive dealership specializing in pre-owned vehicles. With several locations across the country, we offer a wide selection of quality cars, trucks, and SUVs. Our mission is to provide reliable transportation solutions and excellent customer service to our valued customers.

Job Tags

Full time,

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