Job Description

• Supervise the Road Ready/Fleetilla Customer Success Team
• Coordinate product installations/replacements for both “In-Vehicle” and “Trailer Tracking” solutions
• Lead efforts to resolve customer concerns in a timely manner
• Identify and implement process and system improvements
• Support training and development activities for both customers and internal resources
• Lead employee coaching and development
• Lead new customer onboarding and user interface training
• Partner with customers to develop strategies that ensure best use of the product and achievement of maximum value from our services
• Summarize product feedback gathered from customer meetings

Act as an advocate for customers with internal development and product teams

• Gather customer feedback to contribute to the product road map
• Launch new customer programs. Work directly with fleets on in-vehicle systems and network applications, sales, and solutions engineering to successfully launch new accounts
• Form relationships with customers to educate them on product value, new product introductions, and features to drive optimal product use
• Manage team's relationships with external customers on the system and network applications and acts as the voice of the customer on assigned projects
• Identify upsell opportunities within existing customer base
• Additional duties as assigned

EDUCATION REQUIREMENT(S):

• BS in Engineering or equivalent technical degree

EXPERIENCE REQUIREMENT(S):

• 3-5 years of relevant account management/customer support. Preferred within commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industries
• Candidates must be highly organized and detail-oriented with strong communication, reporting, and presentation skills and proven program management experience
• Preferred candidates will have prior experience working with a fast-growth technology company, understanding of IoT products, and have prior established experience working in commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industries
• Lead generation experience a plus
• Travel to customers as needed

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person

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