Job Description

Job Summary  

The Audio Visual Technician is responsible for fulfilling the daily operations of AV equipment setup and teardown as outlined in the Banquet Event Orders, maintenance of facility AV systems, maintaining quality standards, and anticipating and fulfilling the expectations and needs of the guests. 

This job description provides a basic guideline of duties, responsibilities and requirements of this position within the department. 

Essential Functions  

Guest Services

• Setup and test all AV equipment. Equipment should be ready an hour before the guest event start time as outlined in the Banquet Event Orders (BEO) unless change-over time prevents. 
• Ensure that all equipment is functioning properly and correctly matches or surpasses the equipment on the BEO unless otherwise agreed upon with the guest and the Catering Manager/Conference Service Manager (CM/CSM). 
• Communicate with the guest and the CM/CSM prior to the event to ensure that all the expectations and needs of the guest are properly fulfilled. 

Maintenance, installation and training 

• Maintain and clean all portable AV equipment. 
• Report all malfunctioning equipment to the Assistant Director of Banquets. 

Job Requirements 

• High School diploma or equivalent preferred. 
• Must have common knowledge of AV equipment. 
• Overall excellent customer service, excellent oral communication and listening skills. 
• Punctual and open availability. 
• Excellent customer service skills. 
• Ability to speak and hear well. Must have clear and accurate visual focus abilities. The ability to recognize different audio frequencies preferred. 
• Frequently walking (up to 8 hours or more) with some standing at times, possibly extended distances. Ability to climb stairs and ladders. Ability to bend and kneel. 
• Frequently lift/carry up to 50 lbs. and occasionally lift/carry up to 70 lbs. 
• Ability to reach with hands and arms in any direction and kneel and stoop repeatedly. 
• Ability to operate various styles of manlifts preferred. 
• Ability to safely and securely rig overhead equipment following all Resort safety standards. 

Compensation and Benefit  Opportunities

Work Perks:

• Employee meal program
• FREE parking
• Uniform provided - with in-house laundry
• 20% off at all restaurants
• 10% off participating local businesses
• Partnership with Shoes for Crews
• Free daily cruises (team member only, upon availability), 
• Discounted room rates, discounted golf rates 

Medical, Dental, Vision & Life Insurance, Flexible Reimbursement Plan:

• Full Time Employees are offered these benefits first of the month following 60 days of employment
• Resort Employee medical clinic offered to employees with benefit coverage
  • No co-pay
  • exclusive to Resort team members
• Must maintain a minimum of 30 hours per week or more.

401K Plan:

• Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment.
• 50% match up to a 4% contribution from the team member.

PTO :

• 6 months gets 7 PTO days - 728 hours (average 28 hours per week)
• 1 year gets 10 PTO days - 1,456 hours (average 28 hours per week)
• 2-4 years gets 15 PTO days - 1,456 hours (average 28 hours per week)
• 5+ years gets 20 PTO days - 1,200 hours (average 23 hours per week)

Holiday Pay:

• Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half

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